Privacy Policy

Introduction

This Privacy Policy describes how Chahiya ("we," "us," or "our"), operated by an independent developer, collects, uses, and protects your personal information when you visit our website at chahiya.com or use our services. We are committed to protecting your privacy and ensuring transparency about how your data is handled.

Information We Collect

We collect the following types of information:

• Waitlist signup data: your full name, email address, city, and account type (restaurant or individual).
• Contact form submissions: your name, email address, and message content.
• Usage analytics: anonymous, aggregate website usage data collected via Plausible Analytics. Plausible is a cookieless, privacy-focused analytics tool that does not collect or store any personal data, does not use cookies, and does not track individual users across websites.

How We Use Your Information

We use the information we collect for the following purposes:

• To process and manage your waitlist signup.
• To respond to your contact form inquiries.
• To send you updates about our launch and product news (only if you signed up for the waitlist).
• To understand aggregate website traffic patterns through anonymous analytics.
• To improve our website and services.

Data Processing and Infrastructure

Your data is processed and stored using the following third-party infrastructure providers:

• Cloudflare: Content delivery network (CDN) and security services. Cloudflare may process your IP address for security purposes.
• Google Cloud Platform: Cloud hosting and data storage.
• Resend: Transactional email delivery service, used to send you emails related to your waitlist signup or contact form submissions.
• Plausible Analytics: Cookieless, privacy-focused website analytics. Plausible does not collect any personal data and is fully GDPR compliant without requiring user consent.

Cookies and Tracking

We do not use cookies on this website. We do not use any advertising networks, tracking pixels, or third-party analytics tools that track individual users. Plausible Analytics, our only analytics tool, is entirely cookieless and does not collect personal data.

Data Sharing

We do not sell, rent, or trade your personal information to any third party, ever. We do not share your data with advertising networks. Your data is only shared with the infrastructure providers listed above, solely for the purpose of operating our services.

Data Retention

Waitlist signup data is retained until you request its deletion or for 6 months after the official product launch, whichever comes first. Contact form submissions are retained for 12 months, after which they are permanently deleted. Analytics data collected by Plausible is aggregate and anonymous - no personal data is retained.

Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Right to access: You can request a copy of the personal data we hold about you.
• Right to correction: You can request that we correct any inaccurate data.
• Right to deletion: You can request that we permanently delete your personal data.
• Right to data portability: You can request your data in a structured, machine-readable format.
• Right to object: You can object to the processing of your personal data.

To exercise any of these rights, please contact us at support@chahiya.com. We will respond to your request within 30 days.

GDPR Compliance (European Users)

If you are located in the European Economic Area (EEA), we process your personal data in accordance with the General Data Protection Regulation (GDPR). Our lawful basis for processing your data is your consent (when you submit the waitlist or contact form) and our legitimate interest in operating and improving our services.

CCPA Compliance (California Users)

If you are a California resident, you have the right to know what personal information we collect, request its deletion, and opt out of any sale of personal information. We do not sell personal information. To exercise your CCPA rights, contact us at support@chahiya.com.

Children's Privacy

Our services are not directed at individuals under the age of 16. We do not knowingly collect personal data from children. If you believe we have inadvertently collected data from a minor, please contact us and we will promptly delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. If we make significant changes, we will notify users via email where possible.

Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us at support@chahiya.com.